Saddles Returns Policy
At BikesOnline, we believe that finding the perfect saddle for your bike is essential for a comfortable and enjoyable ride. That's why we offer a 30-day unconditional return policy for our saddles range.
We understand that every cyclist has unique preferences and needs when it comes to saddle fit. That's why we offer a wide range of saddles from great brands, including Entity and Bontrager. We also provide detailed product descriptions and specifications to help you make an informed decision about which saddle and size is right for you.
As bike riders, we know it can be challenging to determine the right saddle fit, which is why we offer this 30-day unconditional return policy. This policy allows you to try out the saddle and ensure that it meets your needs and preferences.
If, for any reason, you are not completely satisfied with your saddle purchase, you can return it within 30 days for a replacement or store credit. In order for us to accept the return, the packaging must be in its original condition and undamaged. Due to the nature of the product and its intended use, we will accept saddles with minor markings on the rails due to installation, any further damage to the product may result in the return denial.
This policy ensures that you can buy with confidence, knowing that you have the opportunity to try out the saddle at home. We want you to be completely satisfied with your purchase, and we are committed to helping you find the perfect saddle for your bike and your bottom.
Please note that the customer is responsible for the cost of return shipping. Once we receive your returned item, we will process your replacement or store credit promptly. If you have any questions or concerns about our 30-day unconditional return policy for saddles, please do not hesitate to contact us.