Sram, Rockshox, Zipp Australia Warranty
Sram, Rockshox, and Zipp are esteemed brands known for their excellence in the cycling industry. However, given their widespread presence, occasional issues might arise not due to product quality but due to market volume.
If you encounter an issue with an Sram, Rockshox, or Zipp product, BikesOnline is committed to assisting you. As retailers of their products and bikes incorporating their components, we'll collaborate with you to initiate a claim with their respective service centres for a resolution.
Please note, while we assist in claims, we do not determine warranty outcomes for these brands in Australia, as we are not the direct distributors. Occasionally, if an issue isn't attributed to a manufacturing fault and cannot be resolved by the manufacturer, BikesOnline aims to support you post-purchase in an aftercare capacity.
Sram is the overarching company that offers the warranty support for the brands within their family.
- Sram offers a 2-year post purchase warranty support coverage period, unless stated otherwise.
- Sram warrants all Zipp MOTO Wheels and Rims to be free from defects in materials or workmanship for the lifetime of the product.
- SRAM warrants all non-electronic Zipp branded bicycle components, Model Year 2021 or newer, to be free from defects in materials or workmanship for the lifetime of the product.
Rockshox suspension service is particularly important in keeping your product working long past its warranty period, as it was designed to do. This can lead to damage being caused due to a lack of service and resulting in the denial of a warranty claim. If you are not sure where best to get your suspension service just reach out to us and we can certainly find someone to help you.
For further details you can read through Sram's policy
If you think your issue might not be covered that doesn't mean BikesOnline doesn't want to try and help and would always appreciate the opportunity to discuss your issue to possibly find a solution.