HIDE SEARCH RESULTS

Search Results

Quick Links

Orders & Payment

Shipping & Tracking

Returns & Exchanges

Consumer Guarantee

Submit a Request

swipe
swipe
  • Buying Guides
  • Orders & Payment
  • Shipping & Tracking
  • Returns & Exchanges
  • About
  • Assembly Guides
  • Bike Care
  • Adjustments & Fit
  • Workshop Series
  • Owner's Manuals
  • Archive
  • Hardtail MTB
  • Dual Suspension MTB
  • Road & Gravel
  • Path & Pavement
  • E-Bikes
  • Kids Bikes
  • Dirt Jumpers & BMX
  • Consumer Guarantee
  • Technical Manuals

Buying Guides

Not sure which bike to buy? Let us help you decide.

Read more
0%

We can help you find the perfect bike size for you.

Read more
0%

Mountain bike technology has improved exponentially in recent years.

Read more
0%

Road bikes are one of the simplest forms of bikes on the market.

Read more
0%

  Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

Read more
0%

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Read more
0%

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

Read more
0%

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

Read more
0%

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

Read more
0%

The material of which a frame is constructed will have a huge impact on how it rides.

Read more
0%

A quick look at Electric Scooter Laws in Australia.

Read more
0%

Shingleback racks are born and bred in Victoria's High Country and have built a reputation for being fit for purpose and above all - durable.

Read more
0%

BikesOnline wants to see everyone improve their lives through the simple joy of riding a bike! We’ve always tried to make it easy to get riding and offer the following guide for people who qualify for the NDIS and may be entitled to get a bicycle or eBike hrough this program.

Read more
0%

Orders & Payment

Bicycles Online offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZipMoney interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

Read more
0%

With new online and in-store electronic payment systems offering customers greater convenience and simplicity, at Bikes Online Australia we can now offer you even more flexibility when it comes to purchasing your new Bicycle.

Read more
0%

Unfortunately we do not allow changes to an order once it has been placed.

Read more
0%

Shipping & Tracking

Parts & Accessories  Small Parcels Bikes & Bulky Items Standard Shipping Free Over $99 orders $9.

Read more
0%

Once your order has been dispatched from us, you will receive an email which will include a tracking number and what courier the item was sent with.

Read more
0%

The estimated delivery times for bicycle is as follows.

Read more
0%

Unfortunately we do not allow local pick-up or return of orders from or to our warehouse.

Read more
0%

We require a signature for our deliveries and hence we prefer commercial addresses where there is someone present all day to receive the goods.

Read more
0%

Unfortunately we do not ship bikes, components, accessories or apparel outside the country.

Read more
0%

Returns & Exchanges

Free 30-Day Bike Returns We're incredibly confident that you'll love our wide range of bikes; however, if for any reason you don't, we've got you covered with our free 30-day return policy.

Read more
0%

Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

Read more
0%

At BikesOnline, we believe that finding the perfect saddle for your bike is essential for a comfortable and enjoyable ride.

Read more
0%

At BikesOnline, we always look to provide our customers with the best possible shopping experience, which is why we offer a large range of high-quality cycling gear and apparel, including bib-shorts, chamois & swimwear/wetsuits.

Read more
0%

About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

Read more
0%

BikesOnline is a purely online business - we don't have a physical showroom but operate from our head office.

Read more
0%

We pride ourselves on our ability to import products efficiently.

Read more
0%

To learn more about our Fleet Programme, please click here.

Read more
0%

Looking to hire or rent a Polygon bicycle in Sydney? Visit our bike rental shop.

Read more
0%

To learn more about our Privacy Policy, please click here.

Read more
0%

General Terms and Conditions.

Read more
0%

Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Read more
0%

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Read more
0%

Congratulations on your new ebike! For us, there’s nothing more exciting than building your ebike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

This article will guide you through how to install the front wheel on your new bike.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

Read more
0%

This article will guide you through how to install the mudguard on your Fox 36 and 38 suspension forks.

Read more
0%

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

Read more
0%

In case you need to re-pack your bike for travelling or shipping, follow this step-by-step guide to ensure it will reach its destination in great shape, by reducing the chances of damage in transit.

Read more
0%

All our bikes with a dropper post will not have their lever installed onto the left side of your handlebar, next to the brake lever clamp on the handlebar.

Read more
0%

Bike Care

The BikesOnline Service Network is a convenient way to get your bike repaired or serviced if something doesn't feel right, right out of the box.

Read more
0%

To stay safe on the trails and road, it is important to do a safety check to ensure your bike is in running order! Jared goes over his top tips for a pre-ride check that you can follow along before a ride.

Read more
0%

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

Read more
0%

A clean bike is a fast bike - we can’t stress this enough, keeping your bike clean is not only beneficial to your components lifespan and performance, it’s also good for morale.

Read more
0%

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Read more
0%

Unfortunately we can’t be out riding bikes at all times, we still need to sleep or eat at some point of the day.

Read more
0%

Transporting your bike is usually a sign of good times ahead! For that we are more than happy to provide resources on how to transport your bike safely, so there are no hiccups during the journey and you can make the most out of your riding time.

Read more
0%

Adjustments & Fit

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Read more
0%

Correctly setting up the suspension is crucial for proper handling of your bike.

Read more
0%

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

Read more
0%

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

Read more
0%

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Read more
0%

.

Read more
0%

Workshop Series

Beside being a lot of fun, bikes are also a way of transport that requires regular maintenance just like a motorbike or a car.

Read more
0%

In this biking tutorial we tackle common issues riders face on their journeys.

Read more
0%

Assembling your new bike is one of the most exciting tasks ever, we agree.

Read more
0%

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

Read more
0%

Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

Read more
0%

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

Read more
0%

A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

Read more
0%

Hey there! We understand your worries, and it's great that you're keeping an eye out for potential issues.

Read more
0%

Owner's Manuals

To see the Polygon Bikes User Manuals, click here.

Read more
0%

To see the Marin Bikes User Manuals, click here.

Read more
0%

To see the THOK Bikes User Manuals, click here.

Read more
0%

Please refer to the links below for more information on your Rockshox components:   Rockshox Suspension Setup and Tuning Guide Rockshox/Sram Service Resources Rockshox/Sram User Manuals Rockshox Service Intervals .

Read more
0%

Please refer to the links below for more information on your Fox components:  Fox Factory Tune Fox Tuning Guides Fox User Manuals Fox Service Intervals     .

Read more
0%

Please refer to the links below for more information on your SR Suntour components:   SR Suntour Owners Manuals SR Suntour SAG Tool SR Suntour General Suspension Fork Manual SR Suntour Rear Shock Owner's Manual .

Read more
0%

Please click here for more information on your Shimano components: Shimano Manuals & Technical Documents .

Read more
0%

Please click here for more information on your Sram components: Sram Service Archive .

Read more
0%

In this article you'll find all technical information, including service instructions for your bike components.

Read more
0%

Archive

To see Polygon Bike Archive, click here.

Read more
0%

To see Marin Bike Archive, click here.

Read more
0%

Please click here for the Rockshox archive.

Read more
0%

Please click here for the Fox archive: Fox Archive .

Read more
0%

Please click here for the SR Suntour archive: SR Suntour Archive .

Read more
0%

Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

Read more
0%

What size are the wheels? The Premier 4 and 5 come with 27.

Read more
0%

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

Read more
0%

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

Read more
0%

What size are the wheels? The Cleo 2 comes with 27.

Read more
0%

What size are the wheels? The El Roy comes with 29" wheels.

Read more
0%

What size are the wheels? The Pine Mountain series come with 29" wheels.

Read more
0%

What size are the wheels? The San Quentin series comes with 27.

Read more
0%

What size are the wheels? The Team series comes with 29" wheels.

Read more
0%

What size are the wheels? The Bobcat Trail series come with 27.

Read more
0%

What size are the wheels? The Bolinas Ridge series come with 27.

Read more
0%

What size are the wheels? The Wildcat Trail series come with 27.

Read more
0%

Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

Read more
0%

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What size are the wheels? The Siskiu T7 and T8 come in 27.

Read more
0%

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? Across the entire Rift Zone 27.

Read more
0%

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

Read more
0%

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Read more
0%

Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

Read more
0%

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

Read more
0%

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

Read more
0%

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

Read more
0%

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

Read more
0%

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Read more
0%

Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Urbano comes with 20" wheels.

Read more
0%

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

Read more
0%

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

Read more
0%

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

Read more
0%

What size are the wheels? The Larkspur comes with 27.

Read more
0%

E-Bikes

What is the main difference between the N8E and the THOK TK-01R? The main difference between the N8E and the THOK TK-01R is the frame.

Read more
0%

What is the main difference between the T7E and the N8E? The main difference between the T7E and the N8E is the drivetrain.

Read more
0%

What is the main difference between the T6E and the T7E? The main difference between the T6E and the T7E is the suspension.

Read more
0%

The bike comes with 29x2.

Read more
0%

What size are the wheels? The Path E comes with 27.

Read more
0%

What size are the wheels? The Gili Velo comes with 20" wheels.

Read more
0%

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

Read more
0%

What size are the wheels? The Sausalito comes with 650b (27.

Read more
0%

What is the best use for the THOK TK-01R? The THOK TK-01R is a great choice for riders who are looking for a high-performance E-MTB.

Read more
0%

Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What size are the wheels? The Rift Zone Jr.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

Read more
0%

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Read more
0%

Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 20 inch wheels.

Read more
0%

What size are the wheels? This model is fitted with 26 inch wheels.

Read more
0%

Consumer Guarantee

At BikesOnline we want to make sure our customers are supported to ride more and stress less.

Read more
0%

At BikesOnline we are committed to providing you with the best possible prices.

Read more
0%

As bike riders we can all agree - accidents happen - and as much as we would love to avoid it, sometimes they are inevitable.

Read more
0%

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

Read more
0%

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Read more
0%

Shimano is synonymous with quality and durability in the cycling industry.

Read more
0%

Sram, Rockshox, and Zipp are esteemed brands known for their excellence in the cycling industry.

Read more
0%

At BikesOnline, we're proud to offer an exceptional warranty experience that surpasses industry standards.

Read more
0%

Technical Manuals

1.

Read more
0%

1.

Read more
0%
CLOSE ARTICLE

Terms and Conditions

General Terms and Conditions.

These terms and conditions apply to the use of this website and the ordering, purchase, fulfilment and delivery of Products from www.bikesonline.com.au

Products You Order on the Website are offered and supplied by The Trustee for Bikes Online Australia Unit Trust ABN 13 677 101 175 ("Bikes Online Australia")

Please read the following Terms and Conditions carefully before placing your Order. These Terms and Conditions contain important information about the ordering, processing, fulfilment and delivery of goods, including limitations of liability. If you do not understand these Terms and Conditions or if you have any questions, please email our team here, and a representative will be happy to help you.

 

Terms and Conditions for Bikes Online Australia

These Terms and Conditions constitute a contract between the customer (You) and Bikes Online Australia.

1. Agreement

1.1

In these Terms and Conditions "We", "Our" or "Us" means Bikes Online Australia; and "You" or "Your" means the person who accepts these Terms and Conditions, by using this Website and associated software, networks and processes, including the purchase of Products or services through the Website.

1.2

By browsing the Website, or placing an Order, You agree to these Terms and Conditions as set out below, which constitutes a legally binding Agreement between Us and You for the supply of Products.

1.3

The Agreement together with your Order constitute the entire agreement between Us and You for the supply of Products. The Agreement cannot be varied unless we agree to vary it in writing or by email.

2. Legal Capacity

If you are under the age of eighteen (18) years you cannot place Orders with Bikes Online Australia. By accepting this Agreement, you acknowledge that you are over the age of eighteen (18) years.

3. Website Use

3.1

The Website may contain links to other websites. Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.

3.2

You must ensure that your access to, or use of the Website is not illegal or prohibited by laws which apply to You.

3.4

You must take Your own precautions to ensure that Your process for accessing the Website does not expose You to risk of viruses, malicious computer code or other forms of interference which may damage Your computer system. We take no responsibility for any such damage which may arise in connection with Your use of the Website.

4. Pricing

4.1

Prices displayed on the Website are subject to change without notice. Once an Order has been accepted by Us and a Purchase Contract formed under clause 6, the price of the Product cannot be varied except:

a. by agreement between You and Us in writing or by email; or

b. in accordance with clause 7.4.

4.2

All prices listed on the Website exclude Delivery Costs. Delivery Costs are shown separately on an Order.

5. Product Specifications

5.1

Features and specifications of Products described or depicted on the Website are subject to change without notice. For the avoidance of doubt, we will not materially change the features and specifications of a Product once an Order has been accepted by Us and a Purchase Contract formed under clause 6.

5.2

All weights and dimensions of Products described in the Website are approximate.

6. Orders

6.1

You may place an Order by following the instructions on the Website. By placing an Order, you make an offer to enter into an agreement to purchase the Product(s) the subject of your Order (Purchase Contract).

6.2

Orders will be deemed to have been received by Bikes Online Australia at the time Bikes Online Australia sends an Order confirmation to Your nominated email address.

6.3

Bikes Online Australia is an online business and will primarily communicate with Customers via email. It is the Customer's responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

6.4

Bikes Online Australia reserves the right to decline to enter into a Purchase Contract with You and may cancel Your Order at any time prior to dispatch of the Product(s).

6.5

In the event of a cancelled Order, funds paid in relation to that Order will be refunded in full. You will be provided with e-mail confirmation of the cancellation and refund.

6.6

Bikes Online Australia does not accept any responsibility for Orders that are declined, delayed or not accepted due to disruptions with internet connections.

6.7

Bikes Online Australia shall not be liable for any delay in performing any of its obligations under this Agreement if such delay is caused by circumstances beyond the reasonable control of Bikes Online Australia (or its affiliates), and Bikes Online Australia shall be entitled to a reasonable extension of time for the performance of such obligations.

6.8

Where You have provided an incorrect or incomplete delivery address for Your Order, We may charge a redelivery fee for each subsequent delivery attempt.

7. Payment

7.1

You may provide your nominated credit card during the purchase process described on the Website.

7.2

Payment for Orders will be processed immediately upon confirmation of Your Order.

7.3

If Your nominated payment method triggers Our fraud prevention protocols, We may contact You to confirm additional details or rescind the transaction. In this case, until your Order has passed Our fraud prevention protocols Your Order will not be fulfilled. If you do not provide the requested information within up to 7 days, your Order will be cancelled and Your payment will be refunded back to the method in which you paid. These information requests are sent to help protect credit card holders from online fraud.

7.4

Despite Our best efforts, it may be possible that a small number of the Products in Our range may be incorrectly priced on the Website. If We have made a mistake and a Product's correct price is higher than the price on the Website, We may either contact You before shipping to request whether You want to buy the Product at the correct price or cancel your Order. If a Product's correct price is lower than the stated price on the Website, We will charge the lower amount and send You the Product, or where the higher incorrect price has been charged, We will refund the price difference and send You the Product.

8. Delivery and ownership of the goods

8.1

We try to ensure that all Products are delivered in a prompt and timely manner. However, from time to time, it is possible that shipping and other factors outside of Our control may result in delays. Bikes Online Australia does not accept any liability for loss or damage suffered by anyone as a result of any such delays.

8.2

The date of dispatch listed on the Website is the estimated date of dispatch as is reasonably estimated by Bikes Online Australia. Where scheduled dispatch of a Product is delayed by more than one week, Customers will be notified by e-mail via the e- mail address nominated in their Order. Customers are permitted to cancel their Order and receive a refund in accordance with the Refunds Policy at any time prior to dispatch of the Product(s).

8.3

Bikes Online Australia will not deliver Products to PO Box addresses.

8.4

Where a Customer gives written authority for Products to be delivered without a signature, any and all included insurance cover will be voided.

8.5

The couriers or postal services nominated by Bikes Online Australia will deliver Products during local business hours (9am to 5pm, Monday to Friday).

8.6

Bikes Online Australia is not responsible for the delivery times of Products. Once Products have been dispatched, it is the Customers responsibility to liaise with the courier nominated by Bikes Online Australia (as notified to the Customer) in relation to date and time of delivery. Bikes Online Australia shall not be liable for any inaccuracy of information provided to Customers relating to the date and time of delivery.

8.7

Bikes Online Australia reserves the right to not ship to remote or rural locations.

9. Faulty or damaged goods

Bikes Online Australia will repair, replace or refund faulty or damaged Products in accordance with the Consumer guarantee Terms and Conditions and Your rights under the Australian Consumer Law.

10. Refunds and returns

10.1

Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.

10.2

All refunds may take up to 14 business days to be processed.

10.3

Other than in accordance with the Returns Policy, refunds are strictly limited to those available under clauses implied by statute.

10.4

In order to facilitate a return under the Returns Policy, please contact us.

10.5

The Customer must comply with directions from staff to facilitate a return.

10.6

Returned Products under the Returns Policy, must be returned in their original packaging with all accessories and must be in a re-saleable condition. For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for failure to comply with a guarantee under the Australian Consumer Law. If you are returning a Product due to a fault or defect under a guarantee under the Australian Consumer Law, you may be able to return the Product without its original packaging.

10.7

Subject to clause 10.8, It is the Customer's responsibility to ensure that returned items are returned safely. We take no responsibility for Products lost in transit.

10.8

Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:

a. the nature of Our failure to comply with the consumer guarantee, or

b. the size or height, or method of attachment, of the Product.

When You are returning a Product to us, we take no responsibility for a Product lost in transit.

If subsection (b) applies, We will, within a reasonable time, collect the Products at Our expense.

11. Consumer guaranties

11.1

Bikes Online Australia as the retailer, does not offer any product consumer guaranties. Products sold on the Bikes Online website are covered by the manufacturer’s applicable consumer guarantee policy. It is the responsibility of the customer to liaise directly with the manufacturer of the product if a consumer guarantee claim would like to be made.

We do however act as the conduit between the customer and the product manufacturer (or their representative) with respect to complete bicycles sold on the website.

In the case of complete Bicycles, only the individual components themselves are covered by the respective manufacturers’ consumer guarantee. The removal, assembly and tuning requirements of the component is borne by the customer making the claim.

When necessary, the freight costs are split between the parties involved. The customer pays for the component to be returned, Bikes Online pays for the component to be sent to the manufacturer, and the manufacturer sends the component back to the customer.

 

The costs/inconvenience caused by the loss of use of the bicycle/product, is not covered whilst the consumer guarantee process takes place.

Generally it is only the original purchaser of the goods that is covered by the consumer guarantee, however check the manufacturer’s consumer guarantee policy first.

If you feel your product has developed a fault, please contact us first as we might be able to assess the issue without having the product sent back.

If the product/component needs to be returned, it must be clean and packaged appropriately for transit.

To contact us for consumer guarantee claims, only email correspondence is accepted - this is to ensure all claims are accurately logged. You can email our consumer guarantee department directly.

11.2

Nothing in these Terms and Conditions excludes the application of statutory conditions, consumer guaranties and guarantees.

12. Liability

To the extent permitted by law we will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.

13. Intellectual Property

All Intellectual Property in any Material on the Website is the property of Bikes Online Australia. Unless expressly authorised under these Terms and Conditions or otherwise, you may not reproduce, adapt, modify, display, perform or distribute any Material or any part of any Material.

14. Privacy

By placing your Order or otherwise contacting Bikes Online Australia, you agree that We may store, process and use data collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Bikes Online Australia Products or Bikes Online Singapore Products that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such requests. If any data held by us concerning you is incorrect, we will correct it on your written request. Please refer to our Privacy Policy.

15. Gift Vouchers

15.1

Gift Vouchers & Credit Notes have a validity of 12 months from the date of purchase unless otherwise specified at the time of issue in writing.

15.2

Gift Vouchers & Credit Notes may be redeemed by entering the voucher code into the Gift Card field at checkout. Gift cards will not be refunded.

16. Miscellaneous

16.1

Title and risk in the Bikes Online Products pass to You at the point of dispatch or embarkation by Bikes Online Australia to Your courier.

16.2

Bikes Online Australia reserves the right to make changes to the Bikes Online Australia Website and these Terms and Conditions without notice. For the avoidance of doubt, any such changes will operate prospectively from the time that the revised Terms and Conditions are published on the website and will not impact any Purchase Contracts entered into prior to the date of the publication of the revised Terms and Conditions.

16.3

Any provision of these Terms and Conditions which is void or unenforceable may be severed from these Terms and Conditions without affecting the enforceability of other provisions.

16.4

A failure or delay by Bikes Online Australia to exercise a power or right under these Terms and Conditions does not operate as a waiver of that power or right, and the exercise of a power or right by Bikes Online Australia does not preclude its future ability to exercise that or any other power or right.

16.5

Insofar as they apply to the ordering, purchase, fulfilment and delivery of Bikes Online Australia Products from www.bikesonline.com.au, these Bikes Online Australia Product Terms and Conditions and General Terms and Conditions are governed by and must be construed according to the law of the State of New South Wales, Australia and the parties submit to the jurisdiction of the courts in that State.

16.6

No Bikes Online Australia employee or agent has the authority to vary any of the Terms and Conditions governing any sale.