Stolen Bike Support Policy : AUSTRALIA

Buying Guides

Not sure which bike to buy? Let us help you decide.

We can help you find the perfect bike size for you.

Mountain bike technology has improved exponentially in recent years.

Road bikes are one of the simplest forms of bikes on the market.

Commuting to and from work can have multiple benefits for the environment, mental health and physical health.

E-Bikes take what is amazing about cycling around town, through the mountains and daily commuting and enhance it.

Buying your child a bike can be an exciting time for both you and them, as this is their first chance to experience the enjoyment of cycling.

As simple as a bike can be, a lot of the terminology and names can be quite confusing.

The material of which a frame is constructed will have a huge impact on how it rides.

A quick look at Electric Scooter Laws in Australia.

BikesOnline wants to see everyone improve their lives through the simple joy of riding a bike! We’ve always tried to make it easy to get riding and offer the following guide for people who qualify for the NDIS and may be entitled to get a bicycle or eBike through this program.

All bikes that list assistance up to 45km/h are not permitted for on-road use in Australia as they are not homologated motor vehicles.

If you're the type that likes to save a buck, our ex-demo bikes may sound interesting.

Orders & Payment

BikesOnline offer a number of payment methods including Visa, Mastercard, American Express, Paypal, Paypal- Pay in 4 and ZIP interest-free finance, Apple Pay, Google Pay, and Direct Deposit.

For additional details, please refer - Here Quick Approval - Apply in a matter of minutes.

At BikesOnline, we strive to process and ship orders as quickly as possible to ensure timely delivery.

We recognise that many of our customers are eager to take additional steps to personalise their bikes, enhancing their unique character.

Consumer Guarantee

At BikesOnline we want to make sure our customers are supported to ride more and stress less.

At BikesOnline we are committed to providing you with the best possible prices.

As bike riders, we can all agree - accidents happen.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

The frequency you should get your bike serviced will vary depending on the frequency you ride it.

Shimano is synonymous with quality and durability in the cycling industry.

Sram, Rockshox, and Zipp are esteemed brands known for their excellence in the cycling industry.

BikesOnline Warranty Policy for Superior Bikes At BikesOnline, we take pride in offering an exceptional warranty experience that exceeds industry standards.

Stolen Bike Support Policy We understand how heartbreaking it is to have your bike stolen, and we want to help you get back on the road as quickly as possible.

Shipping & Tracking

Parts & Accessories Small Parcels Bikes & Bulky Items Shipping Policy At BikesOnline we strive to provide a seamless shopping experience, and our shipping policy is designed to ensure your orders arrive promptly and safely.

Track Your Order We understand how exciting it is to receive your order, and we want to make sure you can easily track its journey from our warehouse to your doorstep.

The estimated delivery times for bicycle is as follows.

Warehouse Pickup and Return Drop Off At our company, we strive to provide a seamless shopping experience for all our customers.

Redelivery & Remote Postcode Fees At BikesOnline, we strive to ensure that your delivery experience is as smooth and efficient as possible.

About

We are an Australian owned, online specialty retailer of road bikes, mountain bikes, parts, accessories, and clothing.

BikesOnline is a purely online business - we don't have a physical showroom but operate from our head office.

We pride ourselves on our ability to import products efficiently.

To learn more about our Privacy Policy, please click here.

General Terms and Conditions.

Returns & Exchanges

Free 30-Day Bike Returns We're incredibly confident that you'll love our wide range of bikes; however, if for any reason you don't, we've got you covered with our free 30-day return policy.

Damage caused from improper use, abuse of the policy or incorrect assembly - such as pedal threads being damaged, dirt on the tyres, scratches on the frame, or any other damages, will be charged at full retail rates.

At BikesOnline, we always look to provide our customers with the best possible shopping experience, which is why we offer a large range of high-quality cycling gear and apparel, including bib-shorts, chamois & swimwear/wetsuits.

eBikes

The mid-mount design means that the full gear range of the bicycle can be used, and the centre of gravity is lowered, giving a more stable ride, with a more natural feeling as opposed to being pushed or pulled.

Yes! Remove the battery pack and it will feel very much like a normal bike.

An eBike features an electric motor that is powered by a rechargeable battery.

In Australia eBikes are limited to 250w and will assist you up to 25km/hr - going faster than this is up to the effort of the rider.

Primarily, the mid-drive design offers smoother acceleration and lowers the centre of gravity of the bike giving a more stable ride over broken ground (this benefit is more valuable when riding off-road).

Yes! You will need to ensure that you purchase the Classic Front Basket Kit, as well as the stem to attach the basket.

The Kade cargo bike was recently reviewed by Bike Exchange and The Bicycle Network.

Over many years of leading innovation in the bicycle industry, Shimano has become synonymous with quality, reliability and value for money.

The Pulse eBike range features Bafang Hub Motor Bafang is the largest eBike hub motor manufacturer in the world and continuing to grow rapidly in the European and US markets.

Simply plug the charger into a standard wall socket at work or when you get home.

The Urban+ eBike and Adventure range feature the Shimano Steps Mid-Drive Motor Partnering with industry leader Shimano for the battery, control unit and motor and a leading Taiwanese eBike manufacturer for the frame and parts, Reid Cycles is now offering our own premium eBike to Australian riders at a value-packed price.

Assembly Guides

Congratulations on your new bike! For us, there’s nothing more exciting than building your bike.

Congratulations on your new ebike! For us, there’s nothing more exciting than building your ebike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

This article will guide you through how to install the front wheel on your new bike.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Dropper posts are a game changer for mountain biking, allowing you to have your optimal pedalling position for climbing and with a simple press of the lever, you can push the saddle down to slay the descents.

This article will guide you through how to install the mudguard on your Fox 36 and 38 suspension forks.

Exciting times ahead! This article will guide you through what comes with your new bike and how to unpack it.

All our bikes with a dropper post will not have their lever installed onto the left side of your handlebar, next to the brake lever clamp on the handlebar.

Bike Care

The BikesOnline Service Network is a convenient way to get your bike repaired or serviced if something doesn't feel right, right out of the box.

To stay safe on the trails and road, it is important to do a safety check to ensure your bike is in running order! Jared goes over his top tips for a pre-ride check that you can follow along before a ride.

Service Advice & Costs Taking care of your bike is essential for ensuring a smooth and enjoyable ride.

Your suspension components need to be serviced on a regular basis to keep working properly and also for consumer guarantee reasons.

Cleaning Your Bike A clean bike is a fast bike – we can’t stress this enough! Keeping your bike clean is not only beneficial for the lifespan and performance of its components, but it also boosts your morale.

Cleaning and maintaining your drivetrain might not be the most exciting task in the cycling world, but it sure is very important.

Storing Your Bike Unfortunately, we can’t be out riding bikes at all times; we still need to sleep or eat at some point during the day.

Transporting Your Bike Transporting your bike is usually a sign of good times ahead! We are more than happy to provide resources on how to transport your bike safely, ensuring there are no hiccups during the journey so you can make the most out of your riding time.

Adjustments & Fit

After assembling your new bike, the first thing to do is the initial bike fit, in other words, customizing the bike measurements according to your body dimensions in order to achieve the most effective riding position.

Correctly setting up the suspension is crucial for proper handling of your bike.

One of the most simple things you can do to your bike to improve the quality of your ride is checking and adjusting your tyre pressure periodically.

There are three main types of pedals, Flat Pedals, Mountain Bike Clipless and Road Clipless.

When browsing for your next bike you may sometimes consider the possibility of upgrading some parts in order to make the bike more suitable for your riding style.

Workshop Series

Beside being a lot of fun, bikes are also a way of transport that requires regular maintenance just like a motorbike or a car.

In this biking tutorial we tackle common issues riders face on their journeys.

Assembling your new bike is one of the most exciting tasks ever, we agree.

Ride your bike enough and you’ll understand the importance of performing a periodical safety check.

Welcome to the Workshop Series, today we’ll be guiding you through the rear derailleur adjustment for a mechanical, or cable activated groupset.

Welcome to the Workshop Series, today we’ll be guiding you through the rim brake adjustments.

Welcome to the Workshop Series, today we’ll be guiding you through the disc brake adjustments.

Having a flat while out riding is never a good feeling, but if you master the tube replacement practice you’ll be able to get back on the road, or trail, in no time.

A lot has been discussed around tubeless tyres and how they can be beneficial for a number of reasons.

Hardtail MTB

What size are the wheels? All cascade models (2, 3, 4) and frame size come with 27.

What size are the wheels? The Premier 4 and 5 come with 27.

What size are the wheels? The Syncline 2, 3 and 5 come with 27.

What size are the wheels? The Xtrada 5, 6 and 7 come with 27.

What size are the wheels? The Cleo 2 comes with 27.

What size are the wheels? The El Roy comes with 29" wheels.

What size are the wheels? The Pine Mountain series come with 29" wheels.

What size are the wheels? The San Quentin series comes with 27.

What size are the wheels? The Team series comes with 29" wheels.

What size are the wheels? The Bobcat Trail series come with 27.

What size are the wheels? The Bolinas Ridge series come with 27.

What size are the wheels? The Wildcat Trail series come with 27.

Dual Suspension MTB

What size are the wheels? The Siskiu D5 comes in 27.

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What size are the wheels? The Siskiu T7 and T8 come in 27.

What size are the wheels? Across the entire Alpine Trail range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? Across the entire Rift Zone 27.

What size are the wheels? Across the entire Rift Zone 29 range you can expect a standard 29 inch wheel platform for all models.

What size are the wheels? The Rift Zone Jr comes in 2 different wheel sizes, 24 inch and 26 inch.

Road & Gravel

What riding style is this geometry intended for? Perfect for entry level road cyclists looking to take on their first Gran Fondo, conquer their first triathlon or get involved with their local riding group on casual endurance rides.

What riding style is this geometry intended for? This is a modern road bike with an accommodating endurance geometry for a more upright riding position.

What riding style is this geometry intended for? An upright commanding riding position to tackle rough gravel roads or city streets with a priority on stability and control How many gears does this bike come equipped with? A wide ranging drivetrain with variations across the range from 2x9spd to the latest 1x11spd Gravel Specific system from Shimano Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? Long days on the saddle discovering new gravel trails just for the sake of exploring.

What riding style is this geometry intended for? All day touring off road or back country scenic roads How many gears does this bike come equipped with? 3x9spd wide ranging touring centric gear set Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? An upright MTB based riding position for tackling both smooth and rough roads How many gears does this bike come equipped with? The Gaselt range offers bikes with 1x11spd drivetrains and also 2x8spd drivetrains at the entry level Are the wheels tubeless ready? The wheelset is ready to go tubeless when you'd like, all you need is some tyres and tubeless kit from our website and you can do the conversion at home.

What riding style is this geometry intended for? The Lombard has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? 2x9spd drivetrain Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because are built with durability in mind for riding off into the sunset where sealant top ups are not possible.

What riding style is this geometry intended for? The Nicasio has an upright position that's as at home commuting into the city as it is rolling round country lanes on the weekend How many gears does this bike come equipped with? There are several models that range in gear sets of 2x8spd to 2x10spd Are the wheels tubeless ready? Unfortunately these wheels are not tubeless ready because they are built with durability in mind where you might be hitting potholes or for riding off into the sunset where sealant top ups are not possible.

Path & Pavement

What size are the wheels? The Path Series features a 700c wheel size (29" diameter).

What size are the wheels? The Heist series comes with 700c (29 inch) wheels.

What size are the wheels? The Urbano comes with 20" wheels.

What size are the wheels? The Fairfax Series features a 700c wheel size (29" diameter).

What size are the wheels? The Muirwoods come with 700c wheel size (29" diameter).

What size are the wheels? The Presidio range comes with 700c wheels (29 inch).

What size are the wheels? The DSX series comes with 700c wheels (29 inch).

What size are the wheels? The Kentfield series comes with 700c (29 inch) wheels.

What size are the wheels? The Larkspur comes with 27.

E-Bikes

What is the main difference between the N8E and the THOK TK-01R? The main difference between the N8E and the THOK TK-01R is the frame.

What is the main difference between the T7E and the N8E? The main difference between the T7E and the N8E is the drivetrain.

What is the main difference between the T6E and the T7E? The main difference between the T6E and the T7E is the suspension.

The bike comes with 29x2.

What size are the wheels? The Path E comes with 27.

What size are the wheels? The Gili Velo comes with 20" wheels.

What size are the wheels? The Alpine Trail E series comes in a "mullet" configuration (27.

What size are the wheels? The Sausalito comes with 650b (27.

What is the best use for the THOK TK-01R? The THOK TK-01R is a great choice for riders who are looking for a high-performance E-MTB.

Electric bike laws in Australia – important information This page is general information only and is not legal advice.

Kids Bikes

What size are the wheels? The Siskiu D24 series comes in 24 inch wheels only.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What size are the wheels? The Rift Zone Jr.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

What age group is this bike intended for? This bike is intended for riders from 5-8yo.

What age group is this bike intended for? This bike is intended for riders from 7-12yo.

Dirt Jumpers & BMX

What size are the wheels? This model is fitted with 26 inch wheels.

What size are the wheels? This model is fitted with 20 inch wheels.

What size are the wheels? This model is fitted with 26 inch wheels.

Technical Manuals

Recalls

There is a Product Safety recall to a batch of Entity MH15 Helmets sold between 23 September 2023 – 11 July 2025.

CLOSE ARTICLE

Stolen Bike Support Policy

We understand how heartbreaking it is to have your bike stolen, and we want to help you get back on the road as quickly as possible. At BikesOnline, we are committed to supporting our customers during this difficult time. That’s why we offer a 10% discount off the original purchase price of your bike** if it has been stolen, regardless of the brand. This offer is our way of helping you continue your cycling journey.

How to Claim the Stolen Bike Replacement Offer

1. Get a Police Report: The first step is to file a police report for your stolen bike. This report is essential for verifying your claim and can be obtained from your local police department. Remember, it doesn’t have to be a bike purchased from BikesOnline; any stolen bike qualifies for this offer.

2. Contact Us: Once you have your police report, reach out to our Customer Service team through our Contact Us portal. When you contact us, please be prepared to provide:

- An official police report dated within the last 90 days.

- Some form of personal identification to confirm your claim, such as a driver's license or another ID.

3. Build Your Order: After we verify your claim, our sales team will assist you in building an order for a new bike of your choice at the discounted price. We want to ensure that the loss of your bike doesn’t keep you from enjoying your rides.

Terms & Conditions

- This offer is exclusively for victims of bike theft and cannot be combined with any other promotions or applied to already discounted products.

- The police report must be dated within the last 90 days to qualify for the discount.

- BikesOnline reserves the right to verify the claim and may deny the request if any part of the process is not followed correctly.

We know the pain of losing a bike can be overwhelming, and we’re here to make it a little easier for you to get back to riding. If you have any questions or need assistance, please don’t hesitate to reach out to our Customer Service team. We’re here to help!

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Buying Guides

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eBikes

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Adjustments & Fit

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Hardtail MTB

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Road & Gravel

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E-Bikes

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Dirt Jumpers & BMX

Technical Manuals

Recalls

Stolen Bike Support Policy